Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern the use of the website mfmezinu.com and the freight transport and logistics services provided by MF Mezinu (Netherlands, KVK: 88985857) and its Romanian affiliate MF Mezinu SRL (CUI: RO48029257), collectively referred to as "the Company", "we", "us" or "our".

By accessing our website or requesting, ordering or accepting our services, you ("the Client", "you") confirm that you have read, understood and accepted these Terms.

2 Services Overview

MF Mezinu provides the following freight transport and logistics services across the European Union:

• Full Truckload (FTL) transport
• International freight transport (cross-border EU)
• Partial / Less-than-Truckload (LTL) transport
• Temperature-controlled transport (reefer)
• Warehousing and distribution
• Logistics consulting

All services are subject to the applicable requirements of Dutch and EU transport law, including the CMR Convention (Convention on the Contract for the International Carriage of Goods by Road) where applicable.

3 Quotations & Orders

• All quotations provided by the Company are valid for 5 business days from the date of issue unless otherwise stated in writing.
• A quotation does not constitute a binding contract. A contract is formed only upon the Company's written confirmation of an order.
• Quotations are based on information provided by the Client. Any changes to cargo details (weight, dimensions, special requirements) may result in revised pricing.
• The Company reserves the right to decline any order at its discretion before written confirmation is issued.

4 Pricing & Payment

• All prices are quoted in EUR unless otherwise agreed in writing.
• Unless stated otherwise, prices are exclusive of VAT. Applicable VAT will be added to invoices where required by law.
• Standard payment terms are 30 days net from invoice date unless agreed otherwise in writing.
• Late payments will incur statutory interest at the rate applicable under Dutch law (Wet handelsrente) plus an administration fee of €40 per invoice.
• The Company reserves the right to suspend services in case of outstanding unpaid invoices exceeding payment terms.
• Fuel surcharges, road tolls, ferry costs, and other accessorial charges may apply and will be communicated at the time of quotation or invoiced separately.

5 Carrier Obligations

The Company undertakes to:

• Carry goods with reasonable care and skill.
• Use licensed, roadworthy vehicles compliant with applicable EU standards.
• Ensure drivers hold valid licences and required certifications.
• Comply with EU driving time and rest period regulations (Regulation (EC) 561/2006).
• Maintain appropriate transport and cargo liability insurance.
• Notify the Client promptly of any significant delays or incidents affecting their shipment.

6 Client Obligations

The Client undertakes to:

• Provide accurate, complete and timely information regarding the cargo (nature, weight, dimensions, hazardous properties, special requirements).
• Ensure goods are properly packed and labelled for road transport.
• Provide all necessary customs, export/import and other documentation required for the shipment.
• Ensure the loading/unloading address is accessible to heavy goods vehicles.
• Not tender prohibited or restricted goods (weapons, narcotics, etc.) for transport without prior written agreement and all required permits.
• Settle invoices in accordance with agreed payment terms.

The Client is liable for any losses, fines or costs incurred by the Company as a result of inaccurate or incomplete information provided by the Client.

7 Liability & Limitations

7.1 International Transport — CMR Convention

For international road transport, the Company's liability for loss or damage to cargo is governed by the CMR Convention. Liability for loss or damage is limited to 8.33 Special Drawing Rights (SDR) per kilogram of gross weight of the goods lost or damaged. No liability for delay arises unless the Client has made a special declaration of interest in delivery pursuant to CMR Article 26.

7.2 Domestic Transport

For domestic transport within the Netherlands, liability is governed by Book 8 of the Dutch Civil Code (Burgerlijk Wetboek). For domestic transport within Romania, the applicable Romanian transport law applies.

7.3 Exclusions

The Company shall not be liable for loss or damage arising from:

• Inherent defect, quality or vice of the goods
• Defective or insufficient packing by the Client
• Handling, loading or unloading carried out by the Client or their agents
• Circumstances the Company could not avoid and the consequences of which it was unable to prevent (force majeure)
• Instructions given by the Client

7.4 Website Disclaimer

The information on our website is provided for general informational purposes only. The Company makes no warranties about the completeness, accuracy or reliability of the content. We are not liable for any loss or damage resulting from reliance on website content.

8 Insurance

The Company maintains:

• Carrier liability insurance (CMR insurance) covering international road transport.
• Third-party motor vehicle liability insurance for all vehicles in our fleet.

The Company's insurance covers liability within the limits set by the CMR Convention. If the Client requires coverage above these limits, the Client must arrange additional all-risk cargo insurance for their goods and notify the Company in writing before shipment.

9 Force Majeure

Neither party shall be liable for any failure or delay in performance of their obligations under a contract to the extent caused by circumstances beyond their reasonable control, including but not limited to: natural disasters, acts of government or authority, war, terrorism, strikes, severe weather conditions, road closures, pandemics, or major infrastructure failures.

The affected party must notify the other party as soon as possible and take all reasonable steps to mitigate the effects. If force majeure continues for more than 30 days, either party may terminate the affected contract by written notice.

10 Cancellation & Amendments

• Cancellations must be made in writing as soon as possible.
• Cancellations received less than 24 hours before the scheduled loading time may be subject to a cancellation fee of up to 50% of the agreed transport price.
• Cancellations received less than 4 hours before loading may be charged at 100% of the agreed price.
• Amendments to confirmed orders (dates, addresses, cargo details) must be communicated in writing and are subject to availability and possible price adjustments.

11 Intellectual Property

All content on this website — including text, graphics, logos, images and software — is the property of MF Mezinu or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or create derivative works without our prior written consent.

12 Data Protection

The Company processes personal data in accordance with the GDPR and applicable national data-protection law. For full details, please refer to our Privacy Policy.

13 Governing Law & Jurisdiction

These Terms and any contracts formed under them are governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory provisions of the CMR Convention or other applicable international treaties.

Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of Breda, Netherlands, unless the parties agree in writing to an alternative dispute-resolution mechanism.

14 Complaints & Disputes

• Any claim or complaint must be notified to the Company in writing within 7 days of delivery (for damage) or within 21 days of the agreed delivery date (for delay or total loss), in accordance with the CMR Convention.
• We will acknowledge receipt of your complaint within 3 business days and aim to resolve it within 30 days.
• If we are unable to resolve a dispute amicably, you may refer the matter to a recognised mediation service before commencing court proceedings.

15 Changes to These Terms

We reserve the right to update these Terms at any time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the new Terms. We recommend checking this page periodically.

16 Contact

For any questions regarding these Terms & Conditions, please contact us: